image for DCMS select Mace & Menter for UX discovery

DCMS select Mace & Menter for UX discovery

Published on Friday, 31st May 2019, contributed by Mace & Menter
Connected technology has become fundamental to the way we live our lives. Everything from banking, health, transportation and government has become dependent on interconnected systems. More than ever, these systems are vulnerable to attack. To protect them, an innovative cyber security industry has evolved. 
The Department for Digital, Culture, Media and Sport (DCMS) has appointed Mace & Menter to run a discovery project on The Cyber Exchange service, to explore how the service can best support the UK cyber security sector. This appointment follows a competitive tender against 22 other agencies. This DCMS project is part of the Government's five year, £1.9 billion National Cyber Security Strategy to make the UK the safest place to live and work online.
The Cyber Exchange is an independent digital service designed to support this community of government, cyber security and private organisations. 
Sam Menter, the co-founder of Mace & Menter, says: “Cyber security is more important than ever so we’re hugely excited to use our experience to work on a valuable service that will support and grow the sector.”
Mace & Menter’s multi-disciplinary team of user researchers and service designers will take an evidence-based approach to help DCMS understand the needs of the users and the sector. The method involves using a mix of research techniques to gain a deep understanding of the audience, as well as fast digital service prototyping to explore concepts and ideas that emerge. 
DCMS join Mace & Menter’s growing roster of government clients - including Cabinet Office, DVSA and Home Office - who have worked with the team to take an evidence-based approach to service and UX design. These projects have enabled Mace & Menter to deepen their specialism in government services.
Sam adds: “For a long time technology has led the way services work, but increasingly people are realising the value of starting with user needs. Human-centered design has been core to the way we work for a long time because we know it’s the best way to design services that work. It’s rewarding to see this approach becoming the norm across government.”
Mace & Menter have also used evidence-based design to help Scope prototype and launch an employment service for disabled people, the V&A explore user needs around accessing museum collections online and Action for Children design an app to support the fostering process.
This year, Mace & Menter have been awarded a 2019 residency at the Arnolfini in Bristol where they work as part of a diverse group of start-up media, design and cultural organisations. 
Gary Topp, Executive Director at Arnolfini, comments: This is great news for Mace & Menter and we are delighted that this is another strong example of how Arnolfini is home to an evolving and collaborative creative community. As a Centre for Contemporary Arts, we highly value the role that our resident companies play in bringing another dimension to our cultural ecosystem.
For more information, visit or contact Sam Menter, or 07985 979 852.